Return & Refund Policy – Afiya Power Tools
Thank you for shopping with Afiya Power Tools.
We always try to deliver the right products on time, but if something goes wrong, our return and refund process is kept simple and transparent so that you don’t face any inconvenience. Please read the policy carefully.
1. Order CancellationIf you wish to cancel your order, you can do so within 12 hours of placing it.
To cancel your order, kindly contact us as quickly as possible at:
Email: afiyapowertools@gmail.com
Phone: +91-9677404513
Once an order has been packed or shipped, it cannot be cancelled.
If the product you receive is damaged or defective, please refer to our refund process below.
2. Refund PolicyDamaged or Defective Products:
If the product you receive is damaged, defective, or not working properly, please inform us within 24 hours of delivery.
We request you to share clear photos or videos of the issue so that we can verify and assist you quickly.
Refund Process:
After verifying the issue, we will offer you either a replacement or a refund, based on your preference.
Refund Method:
Refunds are made to the same payment method used while placing the order.
Depending on your bank or payment provider, refunds may take 5–7 working days to reflect in your account.
3. Non-Refundable ItemsThe following items cannot be returned or refunded:Tools or machines that have been used or installed
Products missing original packaging, accessories, or manuals Items damaged due to incorrect installation or mishandling
Orders not delivered due to incorrect address or repeated failed delivery attempts
Please ensure your address details are correct at the time of checkout.
4. How to Request a Refund or Cancellation
If you want to request a cancellation, replacement, or refund, you can contact us at:
Email: afiyapowertools@gmail.com
Phone: +91-9677404513
Our support team will respond as soon as possible and guide you with the next steps.
5. Important Notes Refunds usually take 5–7 business days, depending on your bank. Verification is required for all damaged or defective item claims.
Please provide accurate contact details so that we can reach you without delay.